Upcoming Change in VSI Support Procedures
News Date: 06/22/2015
Beginning on July 1, 2015 VSI will be changing the contact options for Support.
- The primary method for general questions will be to create a ticket through your customer portal on the Vermont Systems website.
- Our toll free number, (877) 883-8757, will continue to be available Monday - Friday, 8:00am - 8:00pm eastern time with after-hours support as a bill-able service.
- The firstname.lastname@example.org email address will be deactivated and will no longer be an option for application or hardware support.
Using the web site and support ticket creation will help ensure your request is received and routed to the proper Customer Support representatives in an orderly, track-able fashion.