"Professional and courteous as always!
Prompt response to address my issue in an extremely timely manner.
Thank you!

Kim Dunn
Crystal Lake Park District, IL

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Customer Support

The VSI Support team is dedicated to helping recreation professionals manage their business.  Our group of expert support professionals are here to ensure your success.


  • Support portal and knowledge base available 24/7
  • Standard phone support available 8:00am - 8:00pm EST Monday-Friday
  • NEW! - Emergency support available 24/7  -  NEW number: 802-490-1911
  • CHAT - Need a quick answer?  Chat is available inside the support portal


Call us toll free at 877-883-8757 or access the support portal.


Need help logging into the portal?


"VSI always does an excellent job with customer support. We have hundreds of applications and I would rate your support at the top of the list."

Erik Feather, City of Columbia, MO


Independence Day Holiday Hours

In observance of the Independence Day Holiday,
our general support offices will be closed on
Friday, July 3, and re-open Monday, July 6.
However, emergency pager service will be available
24/7 through the weekend at the regular billable rate
by calling 802-490-1911.