VSI Services

What are VSI Services?

For more than 30 years, VSI has been committed to helping recreation professionals manage their business.  We offer a range of comprehensive support services to help you do more for your customers.  From 24/7 customer support to cloud hosting and database management to education, VSI has set the standard for current and future service offerings.  How can we help you?

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VSI | Support

  • 24/7 availability
  • Chat
  • Task inquiry
  • Onsite and phone training
  • Online knowledgebase
  • Account management
  • Online enhancement request form (Future)

VSI | Cloud

Comprehensive hosting services optimized for security, access and performance

 

  • Flat monthly hosting rate - no "per transaction" fees
  • Proven cloud solution - highly redundant, highly scalable, and optimized for performance
  • Alleviate the pressure on your IT resources
  • Rest easy knowing your data is secure, and robust disaster-recovery systems are in place

VSI | EDU

Our education team provides a wide range of informative and engaging content.  Our industry-leading software and services will help to maximize what you can do for your organization and your customers, our experts help you do more - and do it better.

 

  • On-demand access to educational content from VSI experts
  • Live, monthly learning opportunities for your staff
  • Engaging and focused demos, videos, webinars and symposiums
  • Premium offerings - customized learning opportunities and individually assigned staff learning paths (Future)
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VSI | Assist

VSI Assist makes your move to VSI and our industry-leading software as simple as possible.  Our comprehensive service handles your RecTrac database setup and ongoing management.  We also offer focused solutions to customize and optimize your RecTrac system.

 

  • Preliminary data build for new and migrating customers
  • Ongoing database management
  • RecTrac screen design
  • InteliTrac embedded analytics tool: implementation, customization, and support
  • Report output customization

 

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VSI | Community

  • RecConnect email updates and RecLine newsletter
  • Social channels - Facebook, Twitter and LinkedIn
  • VSI Cares (Future)
  • Blog (Future)
  • Industry updates (Future)
  • Community forum (Future)