COVID-19: We’re Here to Help

A Message from VSI Support, Services and Education Team

As always, Vermont Systems is here to support you. Our normal business hours are not changing: we will be available from 8:00 AM EDT until 8:00 PM EDT Monday through Friday. We will also continue to have emergency coverage after hours. If needed, please contact 1-802-490-1911, to leave a message for a prompt return call. Our online Knowledge Base is always available in the support portal. https://www.vermontsystems.com/support/

If you need help on RecTrac items like those bulleted below, don’t forget to review the Special Edition RecChat from 3/16/20 that covered these and other important topics that COVID-19 has required you to focus on. Login to the Support portal (https://www.vermontsystems.com/support/) and search for RecChat by date to watch the video and FAQ to this session along with many others, including:

  • Bulk emailing or RecConnect
  • Bulk Cancellations
  • Bulk Updates
  • SMS texting

For additional information on all the VSI.EDU services, including RecChat’s, Virtual Symposiums and the RecTrac Lab, click here: https://www.vermontsystems.com/solutions/services/edu/

Credit Card Safety Protocol

Elavon, one of our credit card partners, sent a brief PDF on how to clean a card reader unit that should be a great benefit to everyone. You can download it here.

Elavon Terminal Cleaning

Updates and Information about COVID-19

For more information and updates related to COVID-19, visit our dedicated page here: COVID-19 Resources