We changed the log in credentials to our sFTP site recently.

You can find them in our Knowledge Base. Simply log in to the Support Portal and enter 1516 in the Search field (see image below).

Support Portal



The password is case-sensitive and gets changed every 90-100 days. Look for the next password change on/around October 1st 2021. If you have other questions or need assistance, don't hesitate to reach out, we're here to help!

Contact US