Meeting the expectations of your patrons is critical – this is the experience business! Job one is to make every customer interaction remarkable.

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One thing has impacted parks and recreation departments everywhere: the labor shortage.

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Is your parks and recreation team setting the bar for excellence? In your off season or into your in season, take time to learn what other parks and recreation departments are doing to provide their patrons with the best experiences possible.

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Prince George’s County in Maryland has a population in excess of 900,000 and lies just outside of Washington D.C. With an active and informed community, a lot is expected from their parks and recreation department and they deliver: they are the only six-time national Gold Medal winner for excellence in parks and recreation management.

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The summer season is almost over, which means it’s time to work to improve your parks and recreation department entry and access control for the busy season next year. Don’t let the troubles of the current labor shortage get you down, let Vermont Systems assist you.

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The labor shortage has created countless problems for parks and recreation departments everywhere, but entry and access control doesn’t have to be one of them. 

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We changed the log-in credentials to our sFTP site recently.

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We're happy to announce that RecTrac Version 3.1.10.12.00 has been released! This release applies only to users running RecTrac Version 3.1.

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Check out are the current release levels for Vermont Systems products.

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Are you meeting patron payment expectations? Do you offer the right options for the right situations?

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Now that you’ve met patron expectations, it’s time to maximize their experiences. What is expected? What can your facility do to increase satisfaction? In this newsletter, you will find education, training, news, and updates, so that you can provide your patrons with blue ribbon experiences.

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There's nothing funny about getting shorted in your payments, but PayTrac Shorts are a completely different matter. See for yourself.

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We looked around the parks and recreation space to see what creates a blue ribbon experience for everyone, what’s reasonable to expect, and what departments and municipalities can do to increase satisfaction for everyone.

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You’re dedicated to the mission of creating the best experience for your patrons possible. But at the same time, you have to be a good steward of all of your resources. 

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Everyone is looking for increased revenue, but did you know that government organizations are able to pass payment service fees to those actually making the payment?

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