Evolving Park Patron Experience and Expectations

by Patrick Hayden

 Sep 29, 2022 at 12:00 PM

Meeting the expectations of your patrons is critical – this is the experience business! Job one is to make every customer interaction remarkable.

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Scale Parks and Rec Offerings without Crippling Resources

by Devin Meister

 Sep 26, 2022 at 8:49 PM

One thing has impacted parks and recreation departments everywhere: the labor shortage.

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September 2022 Newsletter - Setting The Bar For Excellence

by Abby Rossi

 Sep 22, 2022 at 1:43 PM

Is your parks and recreation team setting the bar for excellence? In your off season or into your in season, take time to learn what other parks and recreation departments are doing to provide their patrons with the best experiences possible.

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Setting the Bar for Excellence

by Devin Meister

 Aug 30, 2022 at 1:18 PM

Prince George’s County in Maryland has a population in excess of 900,000 and lies just outside of Washington D.C. With an active and informed community, a lot is expected from their parks and recreation department and they deliver: they are the only six-time national Gold Medal winner for excellence in parks and recreation management.

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August 2022 Newsletter - Working to Improve Your Parks and Recreation Department

by Abby Rossi

 Aug 23, 2022 at 1:02 PM

The summer season is almost over, which means it’s time to work to improve your parks and recreation department entry and access control for the busy season next year. Don’t let the troubles of the current labor shortage get you down, let Vermont Systems assist you.

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99 Problems but the Gate Ain’t One

by Devin Meister

 Jul 28, 2022 at 12:48 PM

The labor shortage has created countless problems for parks and recreation departments everywhere, but entry and access control doesn’t have to be one of them. 

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Vermont Systems sFTP Site Credentials for July - September 2022

by Joe Bourassa

 Jul 26, 2022 at 12:30 PM

We changed the log-in credentials to our sFTP site recently.

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RecTrac 3.1.10.12.00 is ready for download!

by Joe Bourassa

 Jul 22, 2022 at 4:00 PM

We're happy to announce that RecTrac Version 3.1.10.12.00 has been released! This release applies only to users running RecTrac Version 3.1.

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Current Vermont Systems Product Release Levels

by Joe Bourassa

 Jul 22, 2022 at 1:30 PM

Check out are the current release levels for Vermont Systems products.

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Meeting Patron Payment Expectations

by Devin Meister

 Jul 21, 2022 at 2:56 PM

Are you meeting patron payment expectations? Do you offer the right options for the right situations?

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Vermont Systems July Recline - Maximize Experiences

by Abby Rossi

 Jul 20, 2022 at 1:29 PM

Now that you’ve met patron expectations, it’s time to maximize their experiences. What is expected? What can your facility do to increase satisfaction? In this newsletter, you will find education, training, news, and updates, so that you can provide your patrons with blue ribbon experiences.

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PayTrac Shorts

by Devin Meister

 Jul 07, 2022 at 3:31 PM

There's nothing funny about getting shorted in your payments, but PayTrac Shorts are a completely different matter. See for yourself.

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12 Ways Leading Parks and Recreation Organizations are Maximizing Patron Experiences

by Devin Meister

 May 27, 2022 at 1:57 PM

We looked around the parks and recreation space to see what creates a blue ribbon experience for everyone, what’s reasonable to expect, and what departments and municipalities can do to increase satisfaction for everyone.

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Are You Meeting Patron Expectations – And Your Own?

by Devin Meister

 May 19, 2022 at 8:52 PM

You’re dedicated to the mission of creating the best experience for your patrons possible. But at the same time, you have to be a good steward of all of your resources. 

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Payment Service Fees - What You Need to Know

by Devin Meister

 May 09, 2022 at 5:48 PM

Everyone is looking for increased revenue, but did you know that government organizations are able to pass payment service fees to those actually making the payment?

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