Our Mission 
Since 1988, VSI has specialized in developing fresh software products for managing recreation and parks operations for municipal, county, state and federal military governmental entities. VSI markets and fully supports this software primarily on a national basis. The software is also marketed to private businesses with similar needs, such as golf courses and fitness centers.
VSI is committed to providing high-quality application software and responsive customer support for recreation and parks departments and districts. VSI Support has built an excellent reputation for taking a very personal interest in each of our customers. Questions and enhancement requests are handled in a timely and caring manner. Our company philosophy begins with this very basic but vital concept - 'Caring for Our Customers.'
VSI History
Vermont Systems, Inc. is a privately owned Vermont corporation with headquarters at 12 Market Place, Essex Junction, Vermont 05452. The company was founded on July 1, 1985 by Bob Willey and son, Giles Willey. Soon thereafter, daughters Laura and Kate joined the company. All are actively managing VSI.
The company was initially established as a Value Added Reseller of banking, municipal, and other software applications together with hardware components. In 1988, VSI decided to specialize in developing recreation and parks software applications following a successful bid at the City of New Britain, CT. The struggles leading up to this successful bid, together with the work that was required to complete the project, best illustrate what VSI is today. For the past 20 years, VSI has focused on the recreation and parks market only.
In 1993, VSI opened a second related market when it signed a contract with the Air Force to provide recreation software for all bases worldwide. This contract, along with a similar Army contract, provided a substantial boost to VSI's growth. Today VSI has over 1100 customers including over 800 municipal and county agencies, several private organizations, and all U. S. Army, Air Force, Marine, & Navy bases worldwide.
VSI is 100% owned by its employees and management, and VSI's staff of 86 people are committed to providing high quality application software products and responsive customer support. Maintaining its initial family roots, eight current employees sit at the same picnic tables during family gatherings. This last fact is one of the guiding forces behind the company. Each VSI employee is considered an extension of the family.
VSI Management Team
Giles Willey, President, manages the company, participates in the sales effort and oversees VSI application software development. Other duties include the integration of VSI software applications with other products. In 1989, Giles developed the first release of our premier products, RecTrac and GolfTrac. He has twenty seven years experience in systems analysis, software design, software development, hardware and network configurations, and customer installations.
Laura Valley, Vice President, manages the customer training and support functions. She is responsible for ensuring that customer needs are being addressed on a continual basis. This includes prompt telephone responses, shipment of software upgrades, surveys to determine current and future user requirements and scheduling the installations and training. Laurie has been part of the VSI team since 1985, thus has 23 years experience.
Kate Mitchell, Vice President & Treasurer. As our Business Manager, Kate is responsible for all corporate accounting functions such as software and support services billing and payment, annual software maintenance renewal billing and payments, and new order delivery statuses. Kate has been part of the VSI team since 1985, thus has 23 years experience.
John Willey, Vice President, manages much of the marketing and sales of VSI products. John also assists with the research phase of product integration with VSI application software. John has 15 years of successful VSI sales and installation experience.
Bruce Gepfert, Director of Software Development. As the leader of the VSI application software development team, Bruce guides the development of the RecTrac, GolfTrac, MainTrac, TeleTrac, WebTrac, FinTrac, and Access Control products. Bruce has a Civil Engineering Degree with 10 years field experience prior to joining VSI. He has 14 years of VSI software design and development experience.
Dave Wirtz, Sales Manager, is very involved with all aspects of improving and presenting VSI software and hardware products. He has 12 years of very successful VSI installation and sales experience.
Cullen Barber, Customer Support Manager is responsible for current customer support services, new customer on-site training and installation planning, and VSI support staff training. Cullen has more than 15 years experience supporting VSI customers.
Tom Valley, Customer Support Manager, is responsible for current customer support services, new customer on-site training and installation planning, and VSI support staff training. Tom has more than 14 years experience supporting VSI recreation customers.
Travis Barber, Customer Support Manager is responsible for current customer support services, new customer on-site training and installation planning, and VSI support staff training. Travis has more than 14 years experience supporting VSI recreation customers. He also oversees the VSI military support group.
Bob Willey, Chairman, monitors corporate commitments, product pricing, and sales functions. Bob also assists others to ensure that VSI fulfills its obligations to provide high quality software and support services. Bob has over 50 years experience in the software and computer hardware field.
VSI Staff
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